Will I get confirmation of my order?
Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase. Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number.
Can I track my delivery?
You can track the progress of your order using a unique tracking reference number. You can find your number in your order history. Alternatively, you can find the unique tracking reference number on the email you will have received from us. You will also find the link to the appropriate section of the courier’s website. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. Our couriers will deliver until 9pm in most areas! The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
What are the delivery options?
Here are the available delivery options:
-Standard European Delivery
Using our Standard European Delivery, your order should be with you in three (3) to seven (7) working days (excludes Weekends and Public/Bank Holidays). Get Standard Delivery from 95€ to 120€.
-Standard International Delivery
Using our Standard International Delivery, your order should be with you in seven (7) to ten (10) working days (excludes Weekends and Public/Bank Holidays). Get Standard Delivery from 120€ to 200€.
Where do you deliver to?
We delivery all over the world.
Are customs charges and import duties included?
If you order goods from our site for delivery outside* the European Union, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
*Excluded United Kingdom. For deliveries in to UK, the customs duties are prepaid and are included in selling price.